Refund Policy

This Refund Policy outlines the rules for refunds for purchases made on my-iq.art.

1. Digital Products

All digital products (e.g., IQ test results, analytics, reports) are considered non-refundable once delivered, due to their intangible nature.

2. Incorrect or Failed Delivery

You may request a refund if:

1. A product was not delivered due to a technical error;
2. You were charged incorrectly or multiple times;
3. You received a defective or inaccessible digital item.

3. Eligibility for Refund

Refund requests must be submitted within 7 days of purchase.

We reserve the right to approve or deny refund requests based on the circumstances.

4. How to Request a Refund

Contact support at support@my-iq.art with:

1. Order ID
2. Email used for the purchase
3. Description of the issue

We will respond within 3–5 business days.

5. Exceptions

Refunds do not apply to:

1. Completed tests and delivered results;
2. Situations where the user simply changed their mind;
3. Misuse or misunderstanding of product purpose.

6. Changes to Refund Policy

We may revise this Policy from time to time.